Photo: Production at Caran d'Ache

Customer Service

Hi, do you have any questions? We'd be happy to help you out. Contact us on or by phone +46 8-515 10 250 (Sweden).

Our customer service is open weekdays 10.00 am - 16.00 pm CET/CEST. Please have your order number available. 

Free EU-shipping on orders over 95 €.

Safe payments with Visa, Mastercard and PayPal.

Go to Frequently Asked Questions

Org No: 556797-0073
VAT No: SE556797007301 (EU VAT/tax included) is operated by Pen Store Sthlm AB (Sweden).
Company address: Hornsgatan 98, SE-11821 Stockholm

Pen Store supports ECPAT 2024. ECPAT is a child rights organisation working against child sexual exploitation. Go to Ecpat's website to read more about the organisation and their work.

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