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Photo: CdA Neopastel & Pablo

Frequently Asked Questions

What are your shipping options?
We ship with UPS to all countries within the EU. The delivery time is approximately 2-5 weekdays depending on where you live.

All orders are sent through UPS. On most destinations, the order will be delivered to your closest UPS Access Point. However, on some destinations the order will be delivered to your door step.

How much does shipping cost?
Shipping is free when you order for more than 49 EUR. For orders below 49 EUR the shipping cost is 4.90 EUR.

Do you ship internationally?
No, unfortunately not yet. We ship only within the European Union (EU).

Do you ship to the Nordic countries?
Yes, through our local webshops, we ship to Sweden (visit penstore.se), Norway (visit penstore.no), Denmark (visit penstore.dk) and Finland (visit penstore.fi).

How can I track my order?
When your order has been sent you will receive an email confirming the shipment. In the email there will be a tracking number that you can use to track your parcel.

I have not received an order confirmation, when will I receive it?
Your order confirmation will be sent right after your order has been completed. If you have not received anything, make sure to check your junk mail. If you still cannot find an email, please contact our Customer service and we will help you further.

What payment alternatives do you offer?
We accept card payments from Mastercard and VISA, and we accept PayPal. Our payment solution is provided by Adyen. 


What is your return policy?
You have 14 days as of the date you receive your order to return any items. All returned items must be in original condition. If you wish to return something, you are welcome to contact our Customer Service that will help you further.

Please note, the right of withdrawal does not apply to pens with personal engraving.

Where is your store?
We have a store located in Stockholm, Sweden. If you're in town, please come visit. Read more about our store here.

Who is behind PenStore.com?
PenStore.com is runned by the Swedish company Pen Store Sthlm AB, established 2010. Today, Pen Store is one of the leading retailers of art supplies in Scandinavia. Still operated by the founders, together with new partners.

VAT number: SE556797007301.
 




Do you have any other questions? Contact us here.




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